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What should i do if the product has quality problems?

If you buy from a third-party e-commerce platform, it’s recommended to contact the seller directly from platform.

If you buy from the store, it’s recommended to contact the local seller directly, to get faster response.

If you can’t contact seller, no matter which platform/reseller you bought from, please visit: Contact US page.

About Oders

How to buy? Where is the shipment from? Delivery time?

Product release turn might be different due to different region. In order to fulfill most of the countries in the world. We will use diverse warehouse service to speed up your delivery.

Any Country
This site: https://tumama-kids.com
AliExpress official store: https://tumamakids.aliexpress.com
Shipping area: When you order from official website, we will transfer and ship according to the inventory from following countries, if there is no available stock from there, we will ship from ShenZhen, China.
Delivery: Courier and delivery time, please click here.

China
Tmall official store: https://tumamakids.tmall.com
JD official store: https://tumamakids.jd.com
Shipping area: Tmall ship from ShenZhen, China, JD automatically ship from JD VC 8 warehouses (Guangzhou, Wuhan, Peking, Xi’an, Shenyang, Dezhou, Shanghai, Chengdu)
Delivery: about 1-2 Days

U.K
Amazon: www.amazon.co.uk, search: Tumama
Shipping Area: ship from London.
Delivery: about 3-5 Days

Germany
Amazon: www.amazon.de, search: Tumama
Shipping area: Usually ship from Germany/Spain/Italy/Czech Republic according to current inventory.
Delivery: about 3-5 Days

France
Amazon: www.amazon.fr, search: Tumama
Shipping area: Usually ship from Germany/Spain/Italy/Czech Republic according to current inventory.
Delivery: about 3-5 Days

Italy
Amazon: www.amazon.it, search: Tumama
Shipping area: Usually ship from Germany/Spain/Italy/Czech Republic according to current inventory.
Delivery: about 3-5 Days

Spain
Amazon: www.amazon.es, search: Tumama
Shipping area: Usually ship from Germany/Spain/Italy/Czech Republic according to current inventory.
Delivery: about 3-5 Days

Sweden
Amazon: www.amazon.se, search: Tumama
Shipping area: Usually ship from Germany/Spain/Italy/Czech Republic according to current inventory.
Delivery: about 3-5 Days

Netherlands
Amazon: www.amazon.nl, search: Tumama
Shipping area: Usually ship from Germany/Spain/Italy/Czech Republic according to current inventory.
Delivery: about 3-5 Days

Turkey
Amazon: www.amazon.tr, search: Tumama
Shipping area: Usually ship from Germany/Spain/Italy/Czech Republic according to current inventory.
Delivery: about 4-6 Days

Canada
Amazon: www.amazon.ca, search: Tumama
Shipping area: ship from Toronto.
Delivery: about 2-3 Days

United States, Mexico
Amazon: www.amazon.com, search: Tumama
Walmart: www.walmart.com, search: Tumama
Shipping area: Usually ship from eastern America & western America according to current inventory.
Delivery: about 2-3 Days

Australia
Amazon: www.amazon.com.au, search: Tumama
Shipping area: ship from melbourne.
Delivery: about 2-3 Days

How to check the logistics status of my order?

If you buy from Amazon, Tmall, JD, Aliexpress, log in to the corresponding platform, you can check the status of the order, usually after payment is completed, it will be sent out within 2 days.(Excluding the delay caused by promotion festivals in various regions, for example, 11.11 in china, black friday in the united states, christmas day or shopping festivals in various regions. )

If you buy from this site, when the goods are sent out, you will receive a logistics tracking email about the order.

If you get Tumama products from other channels, please contact the distributor for more information.

What is included in the amount i paid?

Product unit price, Freight, VAT.

I’m not satisfied with the product, can i return it?

Of course, no matter where you buy from, we support no reason to return or exchange the product within 15 days.

I want to modify the delivery address?

Before the product is sent out, you can modify the address, if it has been sent, please visit: Contact US page to assist in the modification (cannot guarantee successful modify).

About Other

How can i get other help?

Please visit: Contact US page.

Customer payment methods?

Visa, Master, Paypal, Alipay.
For details, please visit: Payment Methods page.

Business payment method?

T/T

Business trade terms?

EXW, FOB

I would like to cooperate with Tumama?

Please visit: Business page.

How to protect my privacy information?

Please visit: Privacy Policy page.

How to calculate VAT?

Buy Tumama products on this site and third-party E-commerce platforms, the price includes vat fees.
(price/vat varies from country to country)

B2B Lead time?

Most of our stock is physical inventory, please contact our sales representative for details.

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