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If you buy from a third-party e-commerce platform, it's recommended to contact the seller directly from platform.
If you buy from the store, it's recommended to contact the local seller directly, to get faster response.
If you can’t contact seller, no matter which platform/reseller you bought from, please visit: Contact US page.
About Oders
Product release turn might be different due to different region. In order to fulfill most of the countries in the world. We will use diverse warehouse service to speed up your delivery.
Any Country
This site: https://tumama-kids.com
AliExpress official store: https://tumamakids.aliexpress.com
Shipping area: When you order from official website, we will transfer and ship according to the inventory from following countries, if there is no available stock from there, we will ship from ShenZhen, China.
Delivery: Courier and delivery time, please click here.
China
Tmall official store: https://tumamakids.tmall.com
JD official store: https://tumamakids.jd.com
Shipping area: Tmall ship from ShenZhen, China, JD automatically ship from JD VC 8 warehouses (Guangzhou, Wuhan, Peking, Xi'an, Shenyang, Dezhou, Shanghai, Chengdu)
Delivery: about 1-2 Days
U.K
Amazon: www.amazon.co.uk, search: Tumama
Shipping Area: ship from London.
Delivery: about 3-5 Days
Germany
Amazon: www.amazon.de, search: Tumama
Shipping area: Usually ship from Germany/Spain/Italy/Czech Republic according to current inventory.
Delivery: about 3-5 Days
France
Amazon: www.amazon.fr, search: Tumama
Shipping area: Usually ship from Germany/Spain/Italy/Czech Republic according to current inventory.
Delivery: about 3-5 Days
Italy
Amazon: www.amazon.it, search: Tumama
Shipping area: Usually ship from Germany/Spain/Italy/Czech Republic according to current inventory.
Delivery: about 3-5 Days
Spain
Amazon: www.amazon.es, search: Tumama
Shipping area: Usually ship from Germany/Spain/Italy/Czech Republic according to current inventory.
Delivery: about 3-5 Days
Sweden
Amazon: www.amazon.se, search: Tumama
Shipping area: Usually ship from Germany/Spain/Italy/Czech Republic according to current inventory.
Delivery: about 3-5 Days
Netherlands
Amazon: www.amazon.nl, search: Tumama
Shipping area: Usually ship from Germany/Spain/Italy/Czech Republic according to current inventory.
Delivery: about 3-5 Days
Turkey
Amazon: www.amazon.tr, search: Tumama
Shipping area: Usually ship from Germany/Spain/Italy/Czech Republic according to current inventory.
Delivery: about 4-6 Days
Canada
Amazon: www.amazon.ca, search: Tumama
Shipping area: ship from Toronto.
Delivery: about 2-3 Days
United States, Mexico
Amazon: www.amazon.com, search: Tumama
Walmart: www.walmart.com, search: Tumama
Shipping area: Usually ship from eastern America & western America according to current inventory.
Delivery: about 2-3 Days
Australia
Amazon: www.amazon.com.au, search: Tumama
Shipping area: ship from melbourne.
Delivery: about 2-3 Days
If you buy from Amazon, Tmall, JD, Aliexpress, log in to the corresponding platform, you can check the status of the order, usually after payment is completed, it will be sent out within 2 days.(Excluding the delay caused by promotion festivals in various regions, for example, 11.11 in china, black friday in the united states, christmas day or shopping festivals in various regions. )
If you buy from this site, when the goods are sent out, you will receive a logistics tracking email about the order.
If you get Tumama products from other channels, please contact the distributor for more information.
Product unit price, Freight, VAT.
Of course, no matter where you buy from, we support no reason to return or exchange the product within 15 days.
Before the product is sent out, you can modify the address, if it has been sent, please visit: Contact US page to assist in the modification (cannot guarantee successful modify).
About Other
Visa, Master, Paypal, Alipay.
For details, please visit: Payment Methods page.
Please visit: Business page.
Please visit: Privacy Policy page.
Buy Tumama products on this site and third-party E-commerce platforms, the price includes vat fees.
(price/vat varies from country to country)
Most of our stock is physical inventory, please contact our sales representative for details.