콘텐츠로 건너뛰기
당신과 당신의 아이들이 우리의 장난감에 만족한다면 우리는 기뻐할 것입니다. 그러나 당신이 그것을 좋아하지 않는 경우를 대비하여, 우리는 대부분의 품목에 대한 영수증 후 7 일 이내에 반품을 수락합니다. 모든 레이블, 매뉴얼, 지침 및 원래 포장으로 원래의 사용하지 않은 변경되지 않은 상태로 품목을 반환해야합니다.
반환 프로세스
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주문 번호로 고객 서비스에 문의하고 이유가있는 반품에 원하는 항목을 표시하십시오.
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당사로부터 반품 명령을받은 후에는 올바른/적절한 상자 (국제 배송에 적합)로 품목을 포장하십시오.
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수익을 위해 효과적인 배송 방법을 찾으면이 비용은 스스로 진행됩니다.
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반품 배송의 추적 번호를 제공합니다.
반환 조건
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품목이 적합한 지 결정하는 데 7 일이 있습니다. 반품 또는 교환하려면 배송 후 7 일 이내에 문의하십시오.
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회전 할 수없는 마크와 무료 선물이있는 항목은 반환 할 수 없습니다.
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우리는 적절한 반품 요청없이 다시 전송 된 반환 된 품목을 수락하지 않습니다.
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우리는 우리에게 반환 된 패키지에 대한 서비스를 수집하기 위해화물을 제공하지 않습니다. 반품은 자신의 비용으로 이루어집니다.
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배송하기 전에 반품을 다시 확인하십시오. 우리는 비 종마 어린이 제품의 반환에 대해 책임을지지 않습니다.
수익의 품질 점검
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반품 품목이 창고에 도착하면 우리는이를 검사 및/또는 테스트하여 반품 자격이 있는지 확인하고 위에 나열된 해당 반환 요구 사항을 충족합니다. 품목이 품질 검사를 통과하면 환불을 발행합니다. 검사에서 반환 된 품목이 반환 자격이 없거나 위에 나열된 반환 요구 사항을 충족하지 않는 경우 반품을 거부하고 환불 또는 신용 발행을 거부합니다.
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손상된/결함이있는 품목을 받으면 영수증 후 24 시간 이내에 고객 지원에 문의하십시오.
Return Policy
Accept return conditions:
1. Within 7 days of receiving the product;
2. The product is brand new and unused;
3. Items must be returned in their original, unused, unaltered condition with all labels, manuals, instructions attached and in their original packaging, not affecting secondary sales.
Not accept return conditions:
1. Products with missing accessories, products marked as "un-returnable", or specially customized products;
2. The product has been used, not brand new condition;
3. The original packaging box, label, any accessories, and instruction manual of the product are incomplete or missing;
4. Damage or defects caused by improper product storage;
5. Improper packaging of products resulting in damage during transportation;
6. Products returned without submitting [Order return request] and get approved.
If you wish to return/exchange, please follow the following four steps.
Step1: Submit [Order return request]
Fill in and submit the information at [Order return request].
Step2: Check email
Within 24 hours (working days), our customer service team will guide you on the operational process through email.
Due to different situations in different countries/regions, we will offer customize operational process based on the actual situation.
Step3: Ship the products
Find a effective shipping method to do the return.
If it is a set of product, a complete set of product needs to be returned.
Step4: Submit [Return feedback]
To efficiently process refunds, please fill in and submit the [Return Feedback].
Step5: Refund completed
After all of the processes completed, you will receive an email confirming refund successfully.
If it is quality issue of the product, cost of return is on Tumama Kids.
If it is personal reasons (such as unsuitable size, dislike, etc.), the return shipping cost will be borne by the customer, and we will deduct a commission of 25% of the product price.
After the [Return Process] Setp1, our customer service team will guide you on the return process within 24 hours (working days) through your reserved email.
The provided return address includes: country/region, city, street, detail address, recipient, recipient phone number.
Once we receive the returned goods, we will evaluate according to the [Return Conditions].
If the return is conforming, we will process refund within 48 hours (working days) after receiving.
If the return is non conformance, we will negotiate with you within 48 hours (working days) via email after receiving the return.
Normally, If the [Return Conditions] is conforming and return evaluation completed, we will issue refund to your original payment account within 48 hours (working days), meanwhile we will notify you via email.
Notice: In some countries/regions, delay will occured when refund is under reviewed by payment Institution/bank. After receiving notification of successful refund, please wait patiently (usually less than 24 hours) or contact your local bank. If refund not arrived after 48 hours, please contact customer support team for help.
Tumama-kids.com reserves the final interpretation right for any disputes arising from misunderstandings of this disclaimer.
Tumama-kids.com is not responsible for any return/exchange issues caused by the customer, who fail to comply with the [Return Conditions], and we reserve the right to refuse returns/exchanges;
Any returns/exchanges may not be processed if there is no application from [Order return request] page.
We do not assume responsibility for damage or accidents caused by failure to follow the user manual or improper use of the product.
In special circumstances, we may adjust and update the agreements and terms of [Return Policy] based on business needs or legal requirements of various countries.
If you have any questions about return policies, please contact us at any time.
We will be dedicated to providing you with assistance and answers.